FAQs
How long does shipping take?
When Will You Get Your Order?
- Orders placed before 2 PM ship same day. Orders placed after 2 PM will ship the next business day.
- Delivery times depend on where you are in relation to our Perth warehouse:
- Want more details? Check out Australia Post’s website for real-time updates: Australia Post Service Updates
Do you ship internationally?
Yes we sure do!
International Shoppers: If you’re outside Australia, we ship to USA, Canada, New Zealand, United Kingdom and some parts of Europe.
International orders usually take up to 14 business days to arrive, depending on the destination and customs processing times.
How can I track my order?
You can easily track your order by using the tracking number provided in the shipping confirmation email. Simply click on the tracking link in the email, and it will direct you to the courier's website, where you can monitor the real-time status and location of your package.
Can I cancel my order after I already paid?
Once an order is placed and payment is processed, it enters our system for quick fulfillment.
Unfortunately, this means that we cannot guarantee cancellations.
However, if you need assistance, please contact our customer support as soon as possible, and we'll do our best to assist you.
How can I contact you?
We're here to help! You can reach our customer support team through the following channels:
- Email: support@jackandwillow.com.au
- Phone: +61 6200 8991
For non-urgent inquiries, you can also use our Contact Form on the website. We strive to respond to all inquiries within 24 hours.